Return Policy

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Sorry we do not offer return/refund for discounted items.

    A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

    Right of Withdrawal

    You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (JHNK GmbH, Im Lingesfeld 37, 47877 Willich, Germany, about your decision by means of a clear declaration (e.g. a letter sent by post, fax or email), to revoke this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

    If you want to withdraw the contract fourteen days after receiving the goods, you must be able to prove that the goods you ordered were defective in quality. You must state the exact problem with the goods. You also need to prove that these problems existed before you received the goods.

    Consequences of Withdrawal

    If you revoke this contract, we have to repay all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used for the original transaction; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

    You bear the direct costs of returning the goods.

    You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

    Model Withdrawal Form

    (If you want to cancel the contract, please fill out this form and send it back.)

    - To [insert: name / company, address, e-mail address]:

    - I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

    - Ordered on (*) / received on (*)

    - Name of the consumer (s)

    - Address of the consumer (s)

    - Signature of the consumer (s) (only when notified on paper)

    - date


    (*) Delete where inapplicable.